PATIENT INFORMATION

Special Offers!

  • 10% Welcome Discount for new patients.

  • Enjoy 10% off your first course of treatment!

  • GAP FREE checkup and clean for all children up to age 18 years old every 6 months (we accept all private health insurance funds)

  • GAP FREE checkup and clean for all ADULT new patients  (we accept all private health insurance funds) on the first visit.

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Comprehensive Dentist Appointments

Scheduling an appointment with us is easy.

There are many ways to do it:

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Emergency Dentist Appointment

While we advise patients to have a comprehensive examination, we know that emergencies happen at unexpected times. When emergencies happen, your relief is our main priority. Swann Dentistry offers emergency dentist appointments for issues such as toothache, broken or cracked tooth, swelling, or abscess.

What to expect when you first come in
Before any procedure, a professional team member will ask questions to find out what’s causing the problem and the appropriate treatment. Our team member will then schedule an appointment for you with our resident dentist to help you immediately.

What happens during the appointment?
An initial consultation is done by our dentist to assess your condition and give you treatment options. Your dentist will thoroughly discuss each treatment option, including their advantages, disadvantages, and cost. This typically lasts anywhere from 15 to 45 minutes.

 

You may expect your dentist to do the following:

  • Examine the area of concern

  • Order an x-ray exam

  • Recommend temporary treatment to relieve pain

While permanent treatment will not be done during this visit, we will do our best to make sure you are relieved of pain. It is important to note, though, that further treatment might still be needed to fully solve the problem. A permanent treatment will be thoroughly explained by your dentist so you can make the best decision.

After the appointment
We strongly advise that all patients return to Swann Dentistry for further treatment or a comprehensive examination. This gives us the opportunity to check up on you again and ensure that you feel comfortable again. In your end, you will learn more about your dental health and know preventive measures to protect it!

Emergencies outside our operating hours
During regular operating hours, Swann Dentistry can accommodate you to see a dentist immediately. However, we cannot guarantee accommodation outside of our regular hours. For first aid treatment, we recommend you to take pain relief medication or visit the nearest emergency centre, if your condition worsens. You may contact us as soon as you are able so we can book you an appointment with one of our dentists.

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Fees, Insurance And Payment Plans

Our dedicated reception staff can help advise on any payment plan or insurance claim options you may have. We want your visit with us to be as easy and convenient as possible.


Insurance
We are partners will all the major health funds and can claim directly to your health fund using HICAPs facility, immediately after you receive your dental treatment.


Denti-Care Payment Plans
Details coming soon...


Membership Organisations
Smile.com.au is Australia’s leading membership organisation for dental care – and members benefit from savings of 15 – 30% off the regular dental fees at participating dentists. And yes, we are a participating dentist – meaning that many of our patients are saving $400 of a root canal, $300 off a crown, and many other such savings. We are also partners with Dentacare, as well as GetDental who have similar plans.


Children’s Dental Benefit Scheme (CDBS) – Medicare Kids Dental Scheme
BULK BILL Medicare Dental treatment for eligible children from 2-18 years old.

If your child is 2-18 years old, in January each year you should receive a letter from Medicare letting you know your child is eligible for dental treatment totaling up to $1000 over 2 years. There are criteria set by Medicare,and administered by Centrelink, which tie in to family income, family tax benefit qualification, and having lodged your previous years tax return to name just a few. We can assist with calling to check your childs availability for the benefits, and how much is remaining on their plan – even if you have been to another dentist before its part of our service to assist with this for you.

VGDS / VEDS Dental Vouchers
We accept VEDS or VGDS vouchers by a community health clinic. Some vouchers have a co-payment from the patient, others do not.

Other Payment Options
We also accept:

  • EFTPOS 

  • Visa

  • MasterCard

  • Smile.com.au Membership

Unfortunately we do not accept Amex, our apologies for any inconvenience


Paying with a Phone
 

Cancellation Policy and Punctuality

48 hour notice period
If you need to reschedule or cancel your appointment, please inform us at least 48 hours before your scheduled visit. If you fail to notify us, we will charge you a fee. Please understand that each appointment is reserved for you and that cancelling it without prior notice is a lost of precious time. Other patients will appreciate this gesture since it will allow them to see our dentist if you can’t make it to your appointment.

Valuing our patients’ time
We do our best to provide our patients with the quality care they deserve and this includes punctuality. We make sure to always be punctual for appointments so we can make use of your time efficiently. As such, we ask you to do the same. This will allow us to care for you and other patients better.

For appointments that need to be rescheduled or cancelled, please call us at (03) 9478 4272 to inform our staff 48 hours prior to your scheduled visit.

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